Privacy Policy
This Privacy Notice for Loadpad Pty LTD describes how and why we process your personal information.
This Privacy Notice for Loadpad Pty LTD ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at http://www.loadpad.com or any website of ours that links to this Privacy Notice.
- Download and use our mobile application (Loadpad) or any other application of ours that links to this Privacy Notice.
- Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@loadpad.com.
Summary of Key Points
- What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
- Do we process any sensitive personal information? We do not process sensitive personal information.
- Do we collect any information from third parties? We do not collect any information from third parties.
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
- How do we keep your information safe? We have organizational and technical processes and procedures to protect your personal information. However, no electronic transmission or storage can be guaranteed 100% secure.
- What are your rights? Depending on where you are located, you may have certain rights regarding your personal information.
- How do you exercise your rights? The easiest way is by submitting a data subject access request at https://app.termly.io/dsar/ef72a62d-c02f-458e-b073-b3e4daaf92de or by contacting us.
Table of Contents
- What information do we collect?
- How do we process your information?
- When and with whom do we share your personal information?
- Do we use cookies and other tracking technologies?
- How long do we keep your information?
- How do we keep your information safe?
- Do we collect information from minors?
- What are your privacy rights?
- Controls for Do-Not-Track features
- Do other regions have specific privacy rights?
- Do we make updates to this notice?
- How can you contact us about this notice?
- How can you review, update, or delete the data we collect from you?
What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include the following:
- Names
- Phone numbers
- Email addresses
- Billing addresses
- Contact preferences
Sensitive Information. We do not process sensitive information.
Application Data
If you use our application(s), we also may collect information if you choose to provide us with access or permission.
- Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes.
How Do We Process Your Information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
- To respond to user inquiries and offer support to users.
- To fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To identify usage trends and understand how to improve our Services.
When and With Whom Do We Share Your Personal Information?
We may share information in specific situations described in this section and/or with specific third parties.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies, like web beacons and pixels, to gather information when you interact with our Services. Some technologies help maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions.
How Long Do We Keep Your Information?
We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law. When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it, or if not possible, securely store it and isolate it from any further processing until deletion is possible.
How Do We Keep Your Information Safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk.
Do We Collect Information From Minors?
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. If we learn that personal information from users less than 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at support@loadpad.com.
What Are Your Privacy Rights?
You may review, change, or terminate your account at any time, depending on your country, province, or state of residence. If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us. Most web browsers are set to accept cookies by default. You can choose to remove or reject cookies, although this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at support@loadpad.com.
Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature you can activate to signal your preference not to be tracked. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT signals. If a standard is adopted in the future, we will inform you in a revised version of this Privacy Notice.
Do Other Regions Have Specific Privacy Rights?
Republic of South Africa
At any time, you have the right to request access to or correction of your personal information. You can make such a request by using the contact details provided in "How can you review, update, or delete the data we collect from you?"
If you are unsatisfied with how we address a complaint regarding our processing of personal information, you can contact the regulator:
The Information Regulator (South Africa): https://inforegulator.org.za/
General enquiries: enquiries@inforegulator.org.za
Complaints: PAIAComplaints@inforegulator.org.za and POPIAComplaints@inforegulator.org.za
Do We Make Updates to This Notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated Revised date at the top. If we make material changes, we may notify you by posting a notice or sending a notification. We encourage you to review this Privacy Notice frequently.
How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at support@loadpad.com or contact us by post at:
Loadpad Pty LTD
23 Delius Street
Vanderbijlpark, Gauteng 1911
South Africa
How Can You Review, Update, or Delete the Data We Collect From You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, delete your personal information, or withdraw consent. These rights may be limited in some circumstances by applicable law.